Privacy Policy

Please read the Terms of Use in conjunction with this privacy policy (the “Policy”). The terms used and defined in the Terms of Use shall have the same meaning herein.

We provide this Policy to explain MedNet's privacy and data collection practices along with how we protect your information. For clarity, this Policy applies to our MedNet Mobile application (herein after referred to as the "app”). The app provide customers with gateways to services (“Service”) offered by MedNet United Arab Emirates W.L.L., a company with limited liability and its subsidiaries , affiliates and partners (individually, "MedNet" and collectively "MedNet Companies", "we" or "us"). The term “you” or “I” refers to the user of the app and Services
MedNet is committed to protecting and respecting your privacy in connection with your use to the Services. This Policy set for the basis on which any personal data we collect from you, or that you provide to us, in connection with the Services will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will collect, use and disclose your personal data.

Our data collection and use policies with respect to visitors to the app are set forth in this (“Policy”). By using the app, you signify your acceptance of this Policy.

What is "personally identifiable information?

When reviewing this Policy, you should understand that when we use the term "personally identifiable information" we mean any information that can be used to identify or contact a specific individual, such as a name, address, telephone number or e-mail address. When we refer to "aggregate information" we mean information that does not allow us to identify or contact a specific individual such as demographic information, purchase categories (e.g., life insurance), or visitors using a particular browser to access the app.

Data We May Collect

We may collect and process the following data about you:

Personal data, for example, your name, e-mail address, password, and in certain instances, telephone number, data about your usage of the Services, data you provide in connection with your usage of the Services that may identify you as an individual or allow online contact with you as an individual.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive any of the app's source code;
Device information such as operating system version, device type, and system performance data.
Data collected via tracking technologies, as described below.
All the information you need to fill in the open text fields during account registration is mandatory. You agree that the personal data you provide about yourself to us will be accurate, complete and unequivocal.
We may collect data/information from your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other relevant statistics. The information that we request will be retained by us and used as described in this Policy.
We may access certain data stored on your device, including images from your phone's gallery, folders containing stored documents, and location information. This data is utilized to facilitate functions such as claim submissions, user profile setup, and the search for medical providers. Additionally, we collect contact data to enhance user experience by enabling the storage of provider contacts for direct inquiries. The data is used solely to improve your app experience and will not be shared with any third parties without your consent.

Does MedNet collect or share personally identifiable information with other companies?

MedNet collects personally identifiable information on the app. However, when we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.

We use information held about you in the following ways:

To provide you with the Services.
To answer your questions or requests for information or handle your complaints.
To ensure that content provided by the Services is presented in the most effective manner for you and for your Device.
To provide you with promotional communications, such as email, to the extent that you have provided consent and/or consistent with notice and any opt-out rights to receive such communications under applicable law.
To carry out our obligations arising from any agreements entered into between you and us.
To notify you about updates or changes to Services features and content.
To provide you with the SMS Service to the extent that you have provided consent for such practices under applicable law. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Healthpass is a MedNet, Inc. company, and as such, your personally identifiable information may also be shared with other MedNet companies and as such you hereby grant Us unambiguous consent, to process, share, and transfer Your personal data to any recipient whether inside or outside the country, including our branches, affiliates, Reinsurers, business partners, professional advisers, insurance brokers and/or service providers where we believe that the transfer or share, of such personal data is necessary for: (i) the performance of the Policy; (ii) assisting us in the development of our business and products; (iii) improving Our customers experience; (iv) for the compliance with the applicable laws and regulations; or (v) for the compliance with other law enforcement agencies for international sanctions and other regulations applicable to Us. We will ensure that such recipients will have sufficient confidentiality obligations to procure the confidentiality of the personal information and provided We complies with applicable laws in respect of such processing, sharing and transferring of that personal data. For clarity, personal data means any data/information related to You and/or Your family which might include any health, identity and financial information or contact details, disclosed to Us at any time.

What does MedNet do with aggregate information collected on the app?

Because aggregate information collected on the app does not personally identify you, we may use aggregate information for any purpose, and share aggregate information with third parties for any purpose. We may share the information gathered using cookies, Pixel Tags and other similar technologies with other MedNet companies and with our third-party vendors. The use of this data is to improve our app by responding to our users' interests and providing more relevant and useful information. For example, we use aggregate information collected on the app to evaluate how the app is being used. In addition, we may collect and analyze information about how many visitors arrived at certain pages of the app, how long they stayed on those pages, and where they went afterwards. This information allows us to determine which pages might be the most interesting and popular with visitors. It enables us to provide visitors with a better and richer app experience.

What if I link to another site and provide information to that site, how will that information be handled? What sites are covered by this app Privacy Policy?

This Privacy Policy applies to the MedNet app: It does not apply to any linked sites (including MedNet sites). To learn about the privacy practices of a linked site, please refer to the privacy policy for that site.

What information can third parties collect through the app?

We may use third party advertisement-serving companies ("Advertisers") to serve advertisements on the app. Please be advised that such Advertisers may use cookies, Pixel Tags and other technologies to, among other things, enable such Advertisers to monitor which ads have been served to your app pages, you were viewing when such ads were delivered.

How does MedNet protect app information?

The security of your personal data is important to us. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. MedNet maintains technical, administrative and physical safeguards to help protect the security of your personal information against unauthorized access, destruction, loss, alteration, misuse or disclosure. Your personal information is accessible to only a limited number of personnel who need access to the information to perform their duties. Please note, however, that no method of transmission over the Internet or method of electronic storage is 100% secure.

Changes to MedNet's App Privacy Policy

MedNet may modify this Privacy Policy at any time to comply with applicable laws, or to reflect our updated business practices, without prior notice. In the event of a change, we will post the revised Policy to the app with the effective date.

Use of MedNet Mobile application:

The MedNet Mobile application provides users (the “Users”) of the application with an enhanced online digital experience and gives them access to perform services related to their insurance policy. The MedNet Mobile application enables Users to submit claims, view claim history, and access their medical card, provides regulatory information, provides a searchable list of medical providers and more.

For the use of this MedNet Mobile application, and for the User to submit claims, set up personal user profiles and conduct a search of the medical provider list, MedNet requires access to users' images from their phone gallery, users' folders with stored documents and contacts' list. By making use of the application, you are therefore deemed to have granted consent to MedNet for such access.

We collect contact data to store provider contacts for direct inquiries. We assure your data is used solely to enhance your app experience and is not shared with third parties without your consent.

Contact Us If you have any queries about our Policy, you can contact us by email to info@mednet.com.bh (or via telephone: +973 17 566175)